For insurance products Paramed+ and My Dignity
(Health, Dental, Visions, Travel and Homecare Assistance)
Step 1:
Contact us directly
Groupe Financier Odyssée Inc.
3 Turgeon Street
Ste-Thérèse (Quebec) J7E 3H2
complaints@odysseedirect.com
450 437-6041
Tool-free in French 1 888 447-3629 and English 1 855 855-2525
Based on our experience, we believe that we can answer your questions satisfactorily, as we do for the majority of information requests.
Step 2:
File a formal complaint with the insurer's complaints handler
UV insurance
A/S Responsible for handling complaints
UV insurance
1990 rue Jean-Berchmans-Michaud
Drummondville (Quebec) J2B 6W9
customers@uvinsurance.ca
Toll-free 1 800 567-0988
Step 3:
File a formal complaint with
Ombud Service for Life and & Health insurance (OLHI)
https://www.olhi.ca/
Autorité des marchés financiers (AMF) for clients in Quebec
https://lautorite.qc.ca/en/
For other products and services
Step 1:
Contact us directly
Groupe Financier Odyssée Inc.
3 Turgeon Street
Ste-Thérèse (Quebec) J7E 3H2
complaints@odysseedirect.com
450 437-6041
Tool-free in French 1 888 447-3629 and English 1 855 855-2525
Based on our experience, we believe that we can answer your questions satisfactorily, as we do for the majority of information requests.
Step 2:
File a formal complaint with
Ombud Service for Life and & Health insurance (OLHI)
https://www.olhi.ca/
Autorité des marchés financiers (AMF) for clients in Quebec
https://lautorite.qc.ca/en/